{"id":19666,"date":"2024-02-21T14:44:48","date_gmt":"2024-02-21T14:44:48","guid":{"rendered":"https:\/\/senior-world.es\/?page_id=19666"},"modified":"2026-02-03T13:11:32","modified_gmt":"2026-02-03T13:11:32","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/senior-world.es\/en\/politica-de-devoluciones\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19666\" class=\"elementor elementor-19666 elementor-15656\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-bf181a0 e-flex e-con-boxed e-con e-parent\" data-id=\"bf181a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-837a43b color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"837a43b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Pol\u00edtica de Devoluciones \u2013 Senior World<\/h1><h2>1. Informaci\u00f3n general<\/h2><p>En\u00a0<strong>Senior World<\/strong>\u00a0trabajamos para ofrecer productos de alta calidad orientados a la movilidad, el cuidado personal y la salud.<br \/>De acuerdo con la normativa vigente en Espa\u00f1a y la naturaleza de los productos ortop\u00e9dicos y sanitarios, las condiciones de devoluci\u00f3n pueden variar seg\u00fan la categor\u00eda del producto.<\/p><p>Esta pol\u00edtica regula las\u00a0<strong>condiciones, plazos y excepciones<\/strong>\u00a0aplicables a las devoluciones realizadas a trav\u00e9s del sitio web\u00a0<strong><a class=\"gmail-decorated-link\" href=\"http:\/\/www.senior-world.es\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.senior-world.es<\/a><\/strong>.<\/p><h2>2. Derecho de desistimiento (productos generales)<\/h2><p>De conformidad con el\u00a0<strong>Real Decreto Legislativo 1\/2007<\/strong>, el cliente dispone de un plazo de\u00a0<strong>14 d\u00edas naturales<\/strong>\u00a0desde la recepci\u00f3n del pedido para ejercer su derecho de desistimiento,\u00a0<strong>siempre que el producto cumpla las siguientes condiciones<\/strong>:<\/p><ul><li><p>No haya sido usado<\/p><\/li><li><p>Se encuentre en perfecto estado<\/p><\/li><li><p>Se devuelva en su\u00a0<strong>embalaje original<\/strong>, con todos los accesorios, manuales y precintos intactos<\/p><\/li><\/ul><p>Una vez recibido y verificado el producto, Senior World proceder\u00e1 al reembolso correspondiente.<\/p><p><strong>Los gastos de env\u00edo de la devoluci\u00f3n correr\u00e1n a cargo del cliente<\/strong>, salvo error imputable a Senior World o producto defectuoso.<\/p><h2>3. Productos excluidos del derecho de desistimiento<\/h2><p>Por razones de\u00a0<strong>protecci\u00f3n de la salud e higiene<\/strong>,\u00a0<strong>no se aceptan devoluciones<\/strong>\u00a0de los siguientes productos cuando hayan sido desprecintados o utilizados:<\/p><h3>3.1 Productos de higiene y uso personal<\/h3><p>Incluyen, entre otros:<\/p><ul><li><p>Sillas de ba\u00f1o y WC<\/p><\/li><li><p>Elevadores de WC<\/p><\/li><li><p>Orinales<\/p><\/li><li><p>Asientos sanitarios<\/p><\/li><li><p>Colchones y cojines antiescaras<\/p><\/li><li><p>Ayudas t\u00e9cnicas de contacto \u00edntimo<\/p><\/li><li><p>Productos absorbentes o de incontinencia<\/p><\/li><\/ul><p>Estos productos\u00a0<strong>solo podr\u00e1n devolverse si est\u00e1n sin usar, sin desprecintar y en su embalaje original intacto<\/strong>.<\/p><h3>3.2 Productos personalizados o fabricados bajo pedido<\/h3><p>No se admiten devoluciones de:<\/p><ul><li><p>Productos personalizados<\/p><\/li><li><p>Art\u00edculos fabricados o configurados bajo pedido expreso del cliente<\/p><\/li><li><p>Productos adaptados a medidas espec\u00edficas<\/p><\/li><\/ul><h2>4. Productos de movilidad y ortopedia t\u00e9cnica<\/h2><h3>4.1 Scooters el\u00e9ctricos, sillas de ruedas y ayudas a la movilidad<\/h3><ul><li><p>Podr\u00e1n devolverse\u00a0<strong>\u00fanicamente si no han sido utilizados<\/strong><\/p><\/li><li><p>Deben devolverse en el embalaje original y en estado nuevo<\/p><\/li><li><p>Cualquier signo de uso, montaje, rodaje o desgaste\u00a0<strong>anular\u00e1 el derecho de devoluci\u00f3n<\/strong>\u00a0En este tipo de productos, el coste de transporte de devoluci\u00f3n puede ser elevado y ser\u00e1 asumido por el cliente.<\/p><\/li><\/ul><h2>5. Productos defectuosos o error en el env\u00edo<\/h2><p>Si el producto recibido:<\/p><ul><li><p>Presenta un defecto de fabricaci\u00f3n<\/p><\/li><li><p>Ha sufrido da\u00f1os durante el transporte<\/p><\/li><li><p>No corresponde con el producto comprado<\/p><\/li><\/ul><p>El cliente deber\u00e1 comunicarlo en un plazo m\u00e1ximo de\u00a0<strong>48 horas desde la recepci\u00f3n<\/strong>.<\/p><p>En estos casos,\u00a0<strong>Senior World asumir\u00e1 los gastos de recogida y reposici\u00f3n o reembolso<\/strong>, seg\u00fan corresponda.<\/p><h2>6. Procedimiento de devoluci\u00f3n<\/h2><p>Para solicitar una devoluci\u00f3n, el cliente deber\u00e1:<\/p><ol><li><p>Contactar con Senior World a trav\u00e9s de:<\/p><ul><li><p>Correo electr\u00f3nico:\u00a0<strong><a class=\"gmail-decorated-link gmail-cursor-pointer\" target=\"_blank\" rel=\"noopener noreferrer\">help@senior-world.es<\/a><\/strong><\/p><\/li><li><p>Tel\u00e9fono de atenci\u00f3n al cliente<\/p><\/li><\/ul><\/li><li><p>Indicar:<\/p><ul><li><p>N\u00famero de pedido<\/p><\/li><li><p>Producto a devolver<\/p><\/li><li><p>Motivo de la devoluci\u00f3n<\/p><\/li><\/ul><\/li><li><p>Esperar confirmaci\u00f3n y autorizaci\u00f3n de devoluci\u00f3n<\/p><\/li><\/ol><p>\u00a0<strong>No se aceptar\u00e1n devoluciones sin autorizaci\u00f3n previa.<\/strong><\/p><h2>7. Reembolsos<\/h2><ul><li><p>El reembolso se realizar\u00e1 utilizando el\u00a0<strong>mismo m\u00e9todo de pago<\/strong>\u00a0empleado en la compra<\/p><\/li><li><p>El plazo m\u00e1ximo ser\u00e1 de\u00a0<strong>14 d\u00edas naturales<\/strong>\u00a0desde la recepci\u00f3n y verificaci\u00f3n del producto<\/p><\/li><li><p>En caso de devoluciones parciales, solo se reembolsar\u00e1 el importe correspondiente al producto devuelto<\/p><\/li><\/ul><h2>8. Cancelaciones de pedidos<\/h2><ul><li><p>Los pedidos solo podr\u00e1n cancelarse si\u00a0<strong>a\u00fan no han sido enviados<\/strong><\/p><\/li><li><p>Una vez expedido el pedido, deber\u00e1 tramitarse como devoluci\u00f3n conforme a esta pol\u00edtica<\/p><\/li><\/ul><h2>9. Legislaci\u00f3n aplicable<\/h2><p>Esta pol\u00edtica se rige por la legislaci\u00f3n espa\u00f1ola vigente en materia de consumo y comercio electr\u00f3nico.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns Policy \u2013 Senior World 1. General information At Senior World, we strive to offer high-quality products focused on mobility,<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19666","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy - Senior World<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/senior-world.es\/en\/politica-de-devoluciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - Senior World\" \/>\n<meta property=\"og:description\" content=\"Returns Policy \u2013 Senior World 1. 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